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Lashes Chemical Peel Facial Waxing Acne Rosacea Anti-Aging Viora Reaction™ Cancellation Policy

Can I use products for eyelash growth with your eyelash extensions?

Yes. Eyelash growth products will never give you the mascara-look you desire, it can help deliver nourishing ingredients that will enable you to have a fuller application of the Eyelash Extensions.  For greater results, Eyelash Extensions is the ideal supplement.

What are Eyelash Extensions?

A revolutionary advanced product that lengthens and thickens eyelashes. They are single strands of synthetic eyelashes that are curved to replicate a natural eyelash. They are applied to each individual eyelash on a hair by hair basis for a natural, elegant and luxurious look. They are perfect for special occasions or for day to day wear.

What do they look like and how do they feel?

With proper application, the eyelash extensions look and feel completely natural!

How often should I get touch-ups?

We recommend getting a touch up every two to three weeks. Your natural eyelashes fall off every 60 days due to the natural growth cycle and are naturally replaced with the growth of a new eyelash. A touch up is needed to replenish the fallen lashes. Touch ups generally take 45 to 60 minutes.

Can I apply mascara to Eyelash Extensions?

Yes, one of the main advantages is never needing mascara again. However, if you absolutely must have it, only water based mascara can be used. You can purchase our specially formulated mascara.

Can I swim, shower, exercise, or visit a spa while wearing these Eyelash Extensions?

Yes! Our specially formulated bonding agent allows you to shower, swim, exercise, and spa worry-free. You can enjoy these lashes with little need to adjust your lifestyle.

How do I take care of the Eyelash Extensions?

Your new eyelash extensions are long, thick and beautiful! To maintain this look and extend the life of your lashes, follow these easy care instructions:

  • Be gentle with your lashes.
  • Avoid rubbing your eyes.
  • Do not use an eyelash curler.
  • Avoid oil-based makeup products, including mascara and eye-makeup remover. These will disintegrate the glue bond.
  • Use only oil free eye-makeup remover. Remember to be gentle with your lashes while removing eye-makeup.
  • Do not visit saunas or steam rooms frequently. Routine exposure to heat may cause the bond to loosen.

Could I be allergic?

The extension is attached directly to your individual lash, one millimeter away from your skin, it never touches your skin. If you are concerned about an allergic reaction we offer a complimentary adhesive allergy test.

How NATURAL do they look?

Lashes come in different lengths, varying between 5 to 15 mm. The thickness of the product does not weigh your lash down. The eye shape changes dramatically with each strategically placed lash.

Why are there Salons that charge lower than the actual costs?

Do your research and always remember,  “You get what you pay for”.  Call around to several salons and spas.  Price should never be too inflated or too low.  Come in for a free consultation.  We take pride in our work and it shows.  You will not leave our spa until you are completely satisfied.

Can we fill in lashes that we applied by a non-Frenchy’s artist?

No.  All lash artists at Frenchy’s are certified and our work is guaranteed.   We can confidently ensure a safe and flawless application; however, we are not able to guarantee work done by a non-Frenchy’s artist because we are unfamiliar with the products and process they may use.

Can I book my lash appointment online?

Yes. If you are a new client you can create your profile online. If you are an existing client please call us our Front Desk at 904.249.0402 to receive your password. We also ask that you book your appointment on the hour.

What is a chemical peel?

A chemical peel is an acid solution that is applied to the skin. It dissolves the outermost layer of skin cells, which then peels off over the following days to reveal the fresher, younger layer below. Peels are very effective in treating a large range of skin concerns such as aging, sun damage, acne, mild scarring, improving skin brightness, and evening skin tone.

Peels can be light, moderate or deep. Light peels require no down time from work and your normal activities. Moderate peels may require a day or two, and deep peels can require a week or more of down time to allow the skin to fully heal. Estheticians who are not working in a medical setting perform light to moderate peels only. Deep peels can only be performed by a physician, or under a physician’s supervision, for your safety.

How should I prepare for treatment?

Most skin colors and types can benefit from chemical peels, though it is best to check with your esthetician about which peel might be right for you. If you’re taking acne medication, Retin-A or Accutane, talk to your esthetician and/or doctor about stopping the medication before and during treatment to avoid complications. Your esthetician can review any other contraindications with you prior to your treatment to determine if a chemical peel is right for you. Be sure to answer all questions honestly and completely on your consultation form prior to your peel.

What should I expect during a chemical peel?

The skin is cleansed and a prep solution will be applied to remove surface oils and allow the peel to penetrate the skin evenly. Your eyes will be covered to protect them. One or more chemical mixtures will be applied, such as glycolic acid (from sugar cane), salicylic acid (wintergreen—good for acne), lactic acid (from milk). The peel will be applied in 1–3 layers, depending on the depth of penetration intended. The acids react with the skin to produce a “controlled wound,” allowing fresh skin to regenerate and emerge. A tingling, burning or hot sensation is normal. Most peels remain on the skin only a few minutes, and are closely watched by the esthetician. A fan may help you stay more comfortable. After some peels, a neutralizing solution is applied to stop the peel. Other peels are self-timed and stop on their own.

What should I expect after the peel?

It is vital to apply sunscreen of SFP 30 or greater to the skin for the next 48 hours, minimum. You must also stay out of the sun, as your skin will be very sensitive to UV rays and could be damaged by sun exposure. For maximum results, a series of peels is usually recommended, and may be necessary for treating challenging issues such as hyperpigmentation.

What is a facial? Why do I need one?

A facial is a professional cleansing, purifying, and beautifying treatment of the skin on the face and neck. Facials are the number one treatment performed by estheticians, and a good way for your therapist to get a good understanding of your skin prior to suggesting more aggressive treatments.

For most people, facials can be scheduled every four weeks, although your therapist may recommend a different schedule. There are many variations of facials based on different needs, as well as different lengths of time.

What should I expect with a facial?

Facials are generally very relaxing and soothing. Your esthetician will explain to you what the treatment steps will be. Be sure to communicate with your esthetician during the facial if any product burns, itches, or if you need anything or have any questions. Otherwise, just lie back and enjoy the experience. A basic facial generally includes the following steps:

  • Makeup removal and cleansing of the skin.
  • Skin analysis.
  • Exfoliation by mechanical, enzymatic or chemical means.
  • Massage of the face and neck, to aid in relaxation and stimulate blood and oxygen flow to the skin.
  • Extraction of blackheads and other impurities, either manually (using gloved hands and cotton or tissue around the fingers with gentle pressure to remove the impacted pore) or using a metal extraction implement designed to clear blocked pores. This can also include the use of a lancet (a small, sharp blade to lift the dead cells of the skin prior to extraction).
  • Application of products targeted to your skin type (dry, oily, mixed, sensitive, or mature).
  • After a facial, your skin will probably be soft, smooth and well hydrated.

What about home care?

Your esthetician will go over which professional home care products for you to continue the improvement in your skin following your professional treatment. This way, you will be using products that maximize benefits and prolong the effects of your treatment. Your therapist can explain how, when and how much of the products to use. Feel free to call the therapist later, if you have any questions.

General Guidelines

We use Cirepil wax, the world’s leader and most trusted name in esthetic wax.  Their slogan is “It’s not about what we remove…it’s about what we leave behind…Healthy skin!”

Wax Guidelines

  • Hair must be 1/4″ – 1/2″ in length to be waxed
  • Avoid heat, sauna, steam, & etc. for 24 hours
  • Gently exfoliate before getting waxed
  • A pain reliever/anti-inflammatory can be taken 30 minutes prior to waxing appointment to minimize discomfort

I’ve never been waxed before. How is it done?

Waxing is the most common method of hair removal in spas today. Hair on any part of the body or face can be waxed. Warm wax is applied to the area and then removed, bringing the hair with it. There are two types of wax: hard and soft. Hard wax, which is easier on delicate skin, is often used on the face, underarms, and bikini area. Soft wax is used on the legs, arms, back, and chest.

Waxing reduces hair growth when performed at regular 30-day intervals. Because waxing pulls the hair out by the root, it grows back softer, finer, and thinner. The more you wax, the less hair grows back.

How much does it hurt?

Most people tolerate it well, and get used to the sensation after a few treatments. The level of discomfort you will feel depends on your level of pain tolerance in general, and on which area is being waxed. If you still find waxing very uncomfortable after several treatments, many estheticians offer numbing crèmes that can be applied 15 minutes prior to the service. Clients are also recommended to take two ibuprofen tablets prior to their appointment, to reduce discomfort and decrease inflammation in the post-waxed area. For women, it is generally best not to schedule waxing services just prior to or during your period, as you are more sensitive to pain at this time and will experience more discomfort.

What to expect from a Brazilian waxing?

Try to arrive relaxed and ready to bare all. There is no modest way to receive a Brazilian wax. Your esthetician is a professional, and your dignity as a person will be respected in the treatment room.

Be ready to fill out a questionnaire and describe what medications and skin care products you are using. We sell numbing crèmes that can be applied 30 minutes prior to your appointment that help minimize the discomfort of waxing.

You should trim the hair to ½” in length for best results prior to your appointment. If it’s shorter, the wax may not be effective, and if the hair is longer the wax will tug on the skin more, causing more discomfort. If you do not have time to trim prior to your appointment, be sure to let your esthetician know so that she can add extra time to your appointment for trimming.

Your esthetician will use an antiseptic wipe or lotion on the area first to cleanse. Wax is applied to the area one section at a time. The wax is removed quickly and pressure is applied to the area to minimize discomfort. It is normal to have a histamine reaction following waxing in this area, in which you may see red irritated skin and bumps for 24 hours or even longer. This is very common and will subside.

We recommend waxing at approximately four-week intervals. In time, less hair will grow back and it become finer and light in color.

What causes acne? How can skin care treatments help?

Acne is the most common skin disorder, and 85 percent of all Americans will experience it some time in their lifetime. While commonly thought to be an adolescent problem, it can appear at any age, most often on the face, back, and chest.

The causes of acne are complex, but usually involve the overproduction of oil, the blockage of follicles that release the oil, and the growth of bacteria in those follicles. This can be triggered by many things, including a change in medications or a change in hormone levels caused by stress or other factors. It’s important to treat acne early to avoid scarring.

There are 4 grades of acne. Grade 1 is the mildest form, with open and closed comedones (whiteheads and blackheads). Grades 2 and 3 include papules and pustules as well. Grade 4 is the most advanced form, with all the above plus the appearance of cysts or nodules beneath the skin surface, that can be dime size or larger and often require medical attention to treat. Acne is not only painful but can be very emotionally and psychologically challenging as well.

Who can benefit from acne treatment?

Anyone who has acne can benefit from treatment. Acne sufferers often state their quality of life and self-esteem improves dramatically once their acne is alleviated. If you are seeking a licensed esthetician’s care, chances are you’ve already tried over-the-counter preparations with disappointing results.

Depending on the grade of your acne, your esthetician will go over the treatment options that would be the most successful for you. If you have Grade 4 acne, your esthetician will refer you to a dermatologist who can treat it medically. Once your acne is under control and improving, your esthetician can suggest treatments that will assist you in accelerating the healing process, relieving pigmentation which often accompanies acne.

What about visiting my esthetician for acne treatment?

Be ready to fill out a medical questionnaire and describe what medications and skin care products you are using. Your therapist will do an analysis of your skin, look for any interactions between products and medications, and devise a treatment plan that’s suitable for your unique needs. Keep in mind that results require a commitment on your behalf to follow a prescribed home care and professional treatment program. This often involves a series of professional treatments. It takes time to balance the skin and treat acne. Though results may not happen overnight, you are on the path to reclaiming your beautiful, clear skin!

What should I expect from my acne treatment?

You should expect regularly scheduled treatments. Your treatment program may begin with an acne facial. This may include deep cleansing and extractions (clearing blocked pores), special exfoliation that will not increase inflammation or spread bacteria, a balancing/calming mask, anti-bacterial and balancing products, or some combination of these. The goal is to deeply cleanse follicles and disinfect them, clearing away oil, bacteria, and dead skin cells. Your esthetician may also recommend a series of chemical peels.

What about home care for acne treatment?

Your esthetician can provide the best guidance on caring for your skin between treatments. Generally, this will involve keeping your skin clean and avoiding picking at your blemishes—the single biggest cause of scarring. It’s very important you follow instructions given to you by your esthetician. Untreated or undertreated acne can lead to continuing, worsening outbreaks and scarring. Your esthetician will be in close contact with you to be sure your products are working effectively for you. As your treatment progresses, your esthetician may change your home care routine to fit your changing skin’s needs.

What is rosacea, and how is it treated?

Rosacea (rose-AY-sha) is a chronic skin disease that causes varying degrees of redness and swelling, primarily on the face, but also at times on the scalp, neck, ears, chest, and back. It is considered a vascular disorder (a disorder of the blood vessels). The condition can develop over a long period of time and is more common in adults, particularly those with fair skin. More women get it than men, though in men the condition is often more pronounced. Severe, untreated rosacea can lead to a disfigurement of the nose called rhinophyma.

There are four grades of rosacea:
Grade 1: Mostly redness.
Grade 2: Pimples and other blemishes.
Grade 3: Edemas (swelling due to fluid retention) and inflammatory bumps on the nose.
Grade 4: Symptoms affecting the eyes.

No one knows the cause of rosacea, but it is thought to run in families and can be aggravated by environmental factors and diet. Although rosacea can be accompanied by pustules, it is not acne. Researchers believe rosacea might be caused by several things: abnormal function of the blood vessels, sun damage, and an abnormal inflammatory reaction.People with rosacea often learn that certain things trigger their flare-ups. It is believed that fluctuations in temperature (especially extreme heat or cold) is a common trigger. Spicy foods and alcohol consumption can also cause flare-ups.

How is rosacea treated?

The key to rosacea treatment is to catch it early. It may start with skin that merely flushes red. Reducing skin temperature and calming the skin is usually the first objective. Once inflammation is under control, other treatments follow. There are many treatments, including topical agents containing azelaic acid or the antibiotic metronidazole. Both have proven helpful in relieving the symptoms of rosacea. Your physician may also prescribe internal antibiotics in the tetracycline family. Esthetically, rosacea is treated with chemical exfoliation, ultrasonic treatments, and calming, soothing, hydrating treatments.

While not a cure, any of these treatments can help control symptoms, sometimes for several years. Self-treatment is not advised, beyond a simple and gentle cleansing routine. Some over-the-counter remedies may actually worsen symptoms, as will aggressive scrubbing and rubbing. Your licensed esthetician may refer you to a dermatologist for evaluation and medical support.

What should expect from a rosacea treatment?

Be ready to fill out a medical questionnaire and describe what medications and skin care
products you are using. Your therapist will do an analysis of your skin, look for any interactions between products and medications, and devise a treatment plan that’s suitable for your unique needs. Be prepared to commit to a series of treatments and a home care regimen.

After your professional treatment, your skin care therapist can recommend a home treatment plan, as well as follow-up professional treatments. Your skin may be more sensitive after treatment. Many professional skin care lines provide specialized products that sooth the inflammation of rosacea. Your esthetician will carefully choose products for you that are least likely to irritate your skin.

What about home care for rosacea?

Your esthetician can provide the best guidance on caring for your skin after a treatment. In general, people with rosacea should keep a diary of things that trigger their condition: environmental factors such as sun, wind, stress, exposure to heat or severe cold, alcohol or spicy food consumption, and irritating face products. Responses to treatments vary widely; trial and error is unfortunately part of the process when working with rosacea.

What are anti-aging treatments?

Thanks to the wonders of science, and innovation by skin care professionals, you can choose from a wide range of anti-aging treatments. You need not have wrinkles or discoloration to actively participate in an anti-aging regime—many smart consumers begin caring for and protecting their skin at a young age.

Consumers today are opting for minimally invasive procedures to avoid downtime and the unmistakable appearance of having had surgery. People may notice after treatments with your skin care professional you simply seem healthier, happier, less tired, and more confident.

Some anti-aging treatments your skin care professional may be able to provide are a wide variety of facials, microdermabrasion, chemical exfoliation, galvanic treatment, and phototherapy (exposure to light-emitting diodes or intense pulsed light). He or she may be trained in a host of other treatments that, while not strictly anti-aging, go a long way toward making you feel more attractive, such as hair removal, makeup application, and sunless tanning.

Who can benefit from anti-aging treatments?

Anyone who is smart enough to use sunscreen is already participating in an anti-aging regimen, and there is so much more you can do. Treatment recommendations will vary according to skin type and condition, chronological age and skin maturity, level of sun damage (everyone has some), and the goals you have for your skin. Your esthetician can outline your options and make recommendations.

How should I prepare for the anti-aging treatment?

Be ready to fill out a medical questionnaire and describe what medications and skin care products you are using. Your therapist will do an analysis of your skin, look for any interactions between products and medications, and devise a treatment plan that’s suitable for your skin type and condition. If possible, come to your appointment without anything on your skin; otherwise your skin care professional will cleanse your skin. Start your care when you are ready to commit to a series of treatments and a home care regimen.

What should I expect form the anti-aging treatment?

The results of your treatment may be obvious right away or may take some time to achieve. This depends entirely on your program and the methods used. Your skin care professional should be able to outline realistic goals for you. In some cases, skin is in poor condition and needs to be strengthened and conditioned before anti-aging treatments can be performed. If you are suffering from acne, dermatitis, or rosacea, you may have to set your anti-aging goals aside until you’ve cleared those symptoms. The good news is you may gain younger-looking skin as a side benefit of clearing and treating these conditions.

What about home care after the anti-aging treatment?

Your esthetician can provide the best guidance on caring for your skin after a treatment. He or she may have products available for your use. It’s key to commit to a home care regimen in order to maximize your investment in the treatments your esthetician provides.

What does the Reaction™ cellulite treatment feel like?

The treatment is simple and comfortable, and may resemble the sensation of a deep tissue massage. We use a treatment applicator that is placed on your skin in slow, concentrated motions.

How many cellulite treatment sessions will I need?

A treatment course of 4-8 sessions is recommended for optimal results. Now listen, it is important to keep in mind that response to treatment will vary from person to person, as do the results. We will use our expertise, while working closely with you, to establish a proper treatment guideline that suits your profile.

What does the skin tightening treatment feel like?

During the treatment, you will experience dual sensations of hot and cold temperatures on the surface of your skin. The integrated skin cooling mechanism ensures that the temperature of your skin is maintained throughout the treatment duration. That’s just a fancy way of saying you will feel a second of heat (similar to heat from a heating pad, but reduced to about the size of a pencil eraser). It doesn’t hurt, or feel uncomfortable. We are happy to let you experience the touch of applicator before a treatment starts, to give you an idea of how it feels.

How many skin tightening treatment sessions will I need?

A treatment course of 3-6 sessions is recommended for optimal results, remembering that response to all treatments will vary from person to person.

What areas can be treated in the skin tightening procedure?

The skin tightening treatments are suitable for areas of the face and neck such as the jowls, cheeks, brows, and decollete. The treatment is also suitable for the treatment of stretch marks on various zones of the body such as the underarm, calves and hips. Let us know what areas you have in mind and we’ll work with you to determine the best treatment plan for you.

What makes the 4th dimension – Multi-Mode - so innovative and unique?

Multi-channel mode allows us to treat the specific body site by applying three distinct RF treatment modes that vary in penetration depth, plus a fourth dimension – multi-channel mode – that delivers deeper heating, broader dermal penetration and precision targeting to maximize treatment efficacy for unsurpassed results.

How long are the treatment sessions?

Treatment times vary. Facial and body contouring treatments typically require 20-30 minute sessions, skin tightening treatments require 20 minute sessions. Depending on the area, these times could be extended further.

What about downtime?

There is absolutely no downtime. You can return to your daily routine immediately after the session.

Are there any adverse effects?

Assuming all guidelines and precautions are followed, there are no adverse effects involved. The Reaction™ system is simple and completely safe to use and was designed with maximum comfort in mind. Skin temperature evaluations are performed at every phase during the treatment and the skin tightening procedure is built with an integrated cooling system.

What if I still have more questions?

No problem! Give us a call to set up a FREE Consultation! 904-249-0402

Do you have a cancellation policy?

Yes. Due to our high demand for appointments, a credit card is required when booking services. We reserved your appointment just for you and we understand unexpected things do happen. Should you need to reschedule or cancel, we kindly ask for 4-hours’ notice so that we can schedule another guest and keep our service providers booked.

No shows without a phone call or those cancelling outside of the 4 hours of any appointment will be charged 100% of the cost of the service. The charges will be applied to the credit card on file.

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